[BT/F1: Tài liệu ôn thi] Session 2 (Phần 2)

Session 2 (Phần 2) sẽ ôn lại 2 dạng bài tập quan trọng môn Business and Technology (F1) với chủ đề Recruitment and selection of employees và Individual, group, and team behavior.

II. Dạng bài tập chi tiết

1. Topic 4: Recruitment and selection of employees

Ref: Tóm tắt kiến thức Topic 4: Recruitment and selection of employees

 Guidance:

Poor recruitment should result in ‘poor’ effects (i.e., negative effects). So, you should consider any positive result to be the correct answer.

Answer: A

It is unlikely that poor recruitment and selection will increase employee motivation. Hiring the wrong person for the job usually has a detrimental impact on their motivation as well as (potentially) the motivation of those around them. However, the remaining options are all possible consequences.

 Guidance:

You can remember Rodger’s seven‐point plan using the acronym SCIPDAG – special aptitudes, circumstances, interests, physical makeup, disposition, and attainments

• Special aptitudes – what skills and abilities should the candidate have? (i.e. manual dexterity, skill with words and numbers).
• Circumstances – does the job have any special demands (such as the requirement to work unsociable hours).
• Interests – is the person active or social in their personal life? This may aid their success in the job.
• Physical makeup – what is the appropriate personal appearance and level of health required by the job?
• Disposition – what sort of nature should the ideal candidate have? Do they need to be social, or calm in a crisis and good under pressure?
• Attainments – does the ideal candidate need any specific qualifications or achievements for the role?
• General intelligence – should the ideal candidate be average or above-average to be successful in the role?

Answer: D

Working in evenings and weekends is uncommon, which means the job has special demands about working hours. It matches with the Circumstances point mentioned above.

 Answer: D

External recruitment will involve advertising and other recruitment costs, as well as (in many cases) higher wages being offered.

 Guidance:

• Direct discrimination – this occurs when an employer treats an employee less favorably than another, due to their gender, race, etc. For example, if a driving job was only open to male applicants, this would be direct discrimination.
• Indirect discrimination – this occurs when a working condition or rule disadvantages one group of people more than another. For instance, a requirement for male employees to be clean-shaven would put some religious groups at a disadvantage.
• Victimization – this means an employer treating an employee less favorably because they have made, or tried to make, a complaint about discrimination.
• Positive discrimination – this means giving preference to protected groups, such as ethnic minorities, older workers, or women

Answer: B

This is an example of indirect discrimination as it may disadvantage certain groups – such as those who have children.

 Answer: C

• Options A and D are incorrect. GBN’s own website and trade journals are unlikely to attract unskilled individuals, as they will have little or no need for farm equipment.
• Optional B is incorrect. National television is likely to unnecessarily expensive, especially as GBN is attempting to recruit workers for a single factory in the south of the country.
• Option C is correct. Local newspaper and radio advertising in the area where the new factory is to be located would be the most sensible option.

2. Topic 5: Individual, group and team behavior

Ref: Tóm tắt kiến thức Topic 5: Individual, group and team behavior

 Guidance:

• Motivation level – this relates to people’s desire to perform tasks and put effort into their job. It can be affected by many factors, including reward levels, recognition, social interactions at work, and working conditions.
• Perception – individuals select, organize and interpret the stimuli they receive. Messages from managers are always subject to distortion, with the subordinate selecting parts of the message and interpreting it in light of their own experiences, wants, and needs.
• Attitudes – these are persistent feelings and behavioral tendencies directed towards specific people, groups, ideas, or objects.
• Personality – this is the combination of emotional, attitudinal, and behavioral responses of an individual.

Answer: B

The two individuals have interpreted the email in different ways – indicating that they have different perceptions of what the email meant.

 Guidance:

Remember that teams are formal groups. The main distinction is the goal of those groups.

 Answer: D

People in a team will be committed to achieving certain targets or objectives.

The employees in the scenario are meeting informally for social reasons and are unlikely to be formally committed to the group.

Note that options B and C could apply to either groups or teams.

Guidance:

Remember of Belbin’s team roles:

Answer: C

• (i) is the plant role, as Sarah is a creative individual.
• (ii) is the monitor-evaluator role, as Jim is good at making accurate judgments.
• (iii) is the team worker role, as Esther looks after the atmosphere within the team.